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Mangement

Communication Skills

 

Duration:

 

1 Day

Intended For:  

This course is designed for all levels in the organisation.

Outline:  

Although we all communicate, some people are more skilled at building rapport or putting their points across effectively. This course aims to ‘hone’ you skills in this vital area.

Objectives:  

For the company:-

- Improve communications between individuals and sections of the organisation
- Reduce conflict

For the individual:-

- Understand and apply basic communication skills at work
- Use ‘the tricks of the trade’ to enhance verbal and written communications

Course Outline:  

- Listening and speaking – where the wires get crossed
- Listening techniques
- Getting your point across - verbally
- Body language
- General written communications – how to get your point across
- Handling difficult situations

    For more information please send a booking enquiry to train@caledoniactc.co.uk