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Mangement

People Skills

 

Duration:

 

1 Day

Intended For:  

This course is designed for all levels in the organisation

Outline:  

Many times the most challenging aspect of any job is dealing with people. Every day we meet individuals who are difficult or hard to get along with. This course equips you with the knowledge and understanding and skills to handle many difficult situations.

Objectives:  

For the company:-

- Greater communication and understanding in teams
- Less conflict and stress in the workforce

For the individual:-

- Understanding why and how difficulties arise between individuals
- Apply problem solving techniques to difficult situations
- Increase their ability to work with a greater variety of people

Course Outline:  

- Understanding personal relationships at work
- Appreciating different personality types
- Building confidence in working with particular individuals
- Using assertive techniques
- Handling aggression
- Handling conflict

    For more information please send a booking enquiry to train@caledoniactc.co.uk